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Individual workers, not IT organizations, are driving the next wave of technology adoption, notes a Forrester Research report. There is a movement toward user control and individual empowerment in the workplace. Once an isolated minority, these unhappy consumers have entered the mainstream of work life with a growing technical self-confidence. The braver souls shun corporate “help desks” as much as possible. Because Web-based services are often free or charge little, budget restrictions rarely apply. The power of the IT manager as corporate gatekeeper is going away. (USAToday.com 3/6/08)

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