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John Maxwell, a famous author and writer of many books on leadership, shared that once he was visiting his parents and needed to make a conference call. He needed a quiet place and his father let him use his office.

As he sat at his desk, he noticed a card next to the phone with these words written in his father's handwriting: "#1 Build people up by encouragement. #2 Give people credit by acknowledgement. #3 Give people recognition by gratitude."

John Maxwell said, "I knew why it was there. My father had written it to remind him of how he was to treat people as he spoke to the phone with them."

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