Here is a true story from Patrick Grilliot: We Uber drivers never know whom we’re going to end up with as a passenger. One day, I was driving over a new bridge, the design of which was very confusing. Completely confounded, I muttered, “I’d love to meet the genius who designed this mess.” With that, my passenger extended his hand in my direction and said, “Well, today is your lucky day. My name is Mike, I work for the county engineer’s office, and I’m the genius who designed this!” Surprisingly, he still gave me a tip.” [Reader's Digest]