A mother and daughter, trying to make the most of the sales before Christmas, spent the day shopping. As they went from store to store in the mall, the mom complained about everything: the crowds, the poor quality of the merchandise, the prices, her sore feet. After the mother experienced a particularly difficult interaction with a clerk in one department store, she turned to her daughter and said, “I’m never going back to that store again. Did you see the dirty look that sales lady gave me?” The daughter answered, “She didn’t give it to you, Mom. You had it when you went in!”