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John Ortberg wrote the book, "Everyone is Normal Until You Get To Know Them." John stated on pages 13, 14:


In certain stores you will find a section of merchandise available at greatly reduced prices. The tip-off is a particular tag you will see on all the items in that area. Each tag carries the same words: "as is." This is a euphemistic way of saying, "These are damaged goods." Sometimes they're called slightly irregular. The store is issuing you fair warning: "This is the department of Something's-Gone-Wrong. You're going to find a flaw here: a stain that won't come out; a zipper that won't zip; a button that won't butt-there will be a problem. These items are not normal. We're not going to tell you where the flaw is. You'll have to look for it. But we know it's there. So when you find it-and you will find it-don't come whining and sniveling to us. Because there is a fundamental rule when dealing with merchandise in this corner of the store: No returns. No refunds. No exchanges. If you have received fair warning. If you want this item, there is only one way to obtain it. You must take it as is."

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