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How skilled are we at communicating? Perhaps not as skilled as we think. It is easy to send the wrong message without knowing it.

There is a famous example of a message that was sent in WWII "Send reinforcements we’re going to advance." But by the time it reached its destination it had become "Send three and fourpence we’re going to a dance."

A simple typing error can do the same. I sometimes type ’not’ instead of ’now’ and it makes all the difference to a message such as "I have now sent you the document" or "I have not sent you the document."

I have sometimes sent the wrong message using predictive texting. Thankfully I nearly always check for errors before I send the message. The one that keeps coming up for me is if I type "I phoned again this morning" it comes up as "I sinned again this morning."

Experts reckon that between 55 and 70 percent of our communication is non-verbal, and that only 7 percent of our communication comes from words used. The rest is tone of voice.

What does this mean in terms of what we are communicating on a daily basis to others?

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